- What type of silver do you use in your jewelry?
We use genuine 950 silver, nickel-free, to ensure the highest quality and durability. The chains are also made of 925 silver, also of excellent quality. - Are the stones in your jewelry natural?
Yes, all the stones we use are natural. The zircons are high-quality diamond cut. - Do you offer custom engagement rings?
Of course! Our engagement rings are custom-made. You can choose from our ring styles, such as the Ball , Glam , or Axia , and customize them with your favorite stones.
You can also place your order through the following means:- Sending us an email to contacto@plataia.com
- Calling us at +56 9 2181 4023
- Through our contact form on the website
- How can I know my ring size?
We suggest you review our Size Guide to correctly measure your finger and find the ideal size. - Do you ship internationally?
Yes, we offer international shipping. - Can I return or exchange a product?
Yes, please see our Return Policy to learn how to return or exchange your item. - How can I contact customer service?
You can contact us through our contact form, by sending an email to contacto@plataia.com , by calling us at +56 9 2181 4023 , or by sending us a direct message through our social networks ( Instagram : @plataia.joyas). - Do you offer a warranty on your products?
Yes, all of our jewelry comes with a quality guarantee. Please review our Guarantee Policy for more details. - What payment methods do you accept?
We accept a variety of payment methods, including all major credit and debit cards, as well as PayPal. - How can I care for my silver jewelry?
We recommend cleaning your jewelry with a soft cloth and storing it in a dry place. Avoid contact with chemicals to maintain its shine and quality. See our Jewelry Care Guide for more details.