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  1. What type of silver do you use in your jewelry?
    We use genuine 950 silver, nickel-free, to ensure the highest quality and durability. The chains are also made of 925 silver, also of excellent quality.
  2. Are the stones in your jewelry natural?
    Yes, all the stones we use are natural. The zircons are high-quality diamond cut.
  3. Do you offer custom engagement rings?
    Of course! Our engagement rings are custom-made. You can choose from our ring styles, such as the Ball , Glam , or Axia , and customize them with your favorite stones.
    You can also place your order through the following means:
    • Sending us an email to contacto@plataia.com
    • Calling us at +56 9 2181 4023
    • Through our contact form on the website
  4. How can I know my ring size?
    We suggest you review our Size Guide to correctly measure your finger and find the ideal size.
  5. Do you ship internationally?
    Yes, we offer international shipping.
  6. Can I return or exchange a product?
    Yes, please see our Return Policy to learn how to return or exchange your item.
  7. How can I contact customer service?
    You can contact us through our contact form, by sending an email to contacto@plataia.com , by calling us at +56 9 2181 4023 , or by sending us a direct message through our social networks ( Instagram : @plataia.joyas).
  8. Do you offer a warranty on your products?
    Yes, all of our jewelry comes with a quality guarantee. Please review our Guarantee Policy for more details.
  9. What payment methods do you accept?
    We accept a variety of payment methods, including all major credit and debit cards, as well as PayPal.
  10. How can I care for my silver jewelry?
    We recommend cleaning your jewelry with a soft cloth and storing it in a dry place. Avoid contact with chemicals to maintain its shine and quality. See our Jewelry Care Guide for more details.
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